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CPS - Tech Support

Support Services

Ensures availability, reliability and performance of your IT platform across our portfolio of professional services

servicioSoporte

Replacing parts

dc2 ups2To meet the needs of the technological platform, we provide you with a service contract with the manufacturer for replacing parts or hardware components. Thus we can guarantee a timely replacement that includes the installation of all equipment.

Having a Corrective or Mixed Contract covering this service would be best suited for assuring business operations and achieving more efficient management.

Corrective Maintenance

Through this service, we can address the failures of hardware and / or software of your technology platform, which are covered under contract. The replacement of parts and pieces are done through the manufacturer warranty and if not possess, CPS will provide the supply of equipment and components trade agreement or approval of timely economic proposal.

Joint Maintenance

dc2 ups2We offer a corrective maintenance with preventive components to act proactively in case of possible failures and so minimize the risks of your technology platform. The replacement of parts and pieces is done via the manufacturer's warranty and if you do not have it, CPS will provide the supply of equipment and components with a prior commercial agreement or the timely approval of an economic proposal.

Mixed maintenance

dc2 ups2We offer a corrective maintenance to preventive components to act proactively to possible failures and to minimize the risk of your technology platform. Replacement parts and pieces are done through the manufacturer warranty and if not possess, CPS will provide the supply of equipment and components trade agreement or approval of timely economic proposal.

Technical Support

dc2 ups2We support you with a contract or contractual service for taking care of failures and/or service requests for your technological platform. Both forms of support include diagnosis and resolution, as well as the execution of any requirement. The replacement of parts and pieces is done via the manufacturer's warranty and if you do not have it, CPS will provide the supply of equipment and components with a prior commercial agreement or the timely approval of an economic proposal.

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